Shipping policy

Terrey Lotts — Shipping Policy

UK Regulatory Compliance Notice: This Shipping Policy is drafted in strict accordance with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and UK statutory consumer protection provisions.

1. Delivery Options, Fees & Timeframes

We are pleased to offer premium and secure delivery options tailored for the modern gentleman across the United Kingdom. All shipments are fully tracked, and signature upon delivery may be required to maintain our high standards of service.

Delivery Service Delivery Window Cost
Standard Delivery (Free) 5 – 12 Business Days Free
Express Delivery 5 – 8 Business Days £4.95 (Calculated at checkout)

2. Statutory Delivery Deadline

In absolute compliance with UK statutory requirements, Terrey Lotts guarantees that your order will be delivered within a maximum of 30 calendar days from the date of order confirmation. In the highly exceptional event that your delivery exceeds this 30-day statutory window, you maintain the legal right to terminate the contract and receive a full, immediate refund.

3. Transfer of Risk, Loss & Damage

Every piece from our collection remains under our absolute care during transit. Under the Consumer Rights Act 2015, the risk of loss, theft, or damage to the goods remains entirely with Terrey Lotts until the physical products are delivered into your possession, or into the possession of a third party designated by you (such as a neighbour or safe place).

  • Once delivery is complete at the designated address, the legal responsibility and risk transfer to you.

  • If your package arrives with visible damage to the luxury outer packaging, please document it immediately and contact our digital concierge.

4. Shipment Tracking & Order Processing

  • Dispatch Time: Orders for our curated collections are typically processed and dispatched from our facility within 1 – 2 business days.

  • Tracking: As soon as your order is handed over to our premium courier partner, a tracking number and a secure portal link will be forwarded directly to your email.

5. Undelivered Packages & Wrong Addresses

It is the customer's responsibility to ensure that the complete, correct shipping address and contact details are provided at the time of purchase. If a premium delivery cannot be completed due to an inaccurate address or repeated failure to collect the items from the courier depot, and the package is returned to us, we reserve the right to charge a administrative restocking and reshipping fee.

For any queries regarding your shipment or to adjust your delivery preferences, please contact our concierge team at help@terreylotts.store.